Category: TECHNOLOGY

  • Remote Monitoring And Management

    Remote Monitoring And Management

    Photo by Chris Liverani on Unsplash

    Monitoring of activities is not a new concept. Pre-computer era too human activities used to get monitored. With advent of high speed connectivity, monitoring has taken remote approach.

    Remote Patient Monitoring System alone is expected to be worth $1.8 Billion by 2026. Considering all possible areas which can make use of remote monitoring and management, the market size is expected to grow 10 to 100 folds. There are many areas which require remote monitoring like utilities, logistics, energy sector, weather research and many more.

    In order to understand and develop a robust Remote Monitoring And Management (RMM) solution. It is critical to capture different functions that needs to work together in order to make it more viable.

    Let us consider a practical health care solution where a patient has been released from hospital after recovering from COVID-19. With the help of RMM, a solution can be developed which ensures that if the symptoms of COVID-19 reappear on patients, then corrective actions are initiated.

    In order to build such RMM following key functions needs to to work in harmony:

    • Smart Hardware —- Data Generation And Acquisition
    • Smart Connectivity —- Data Communication And Monitoring
    • Smart Storage —- Data Storage And Access
    • Smart Software —- Data Analysis And Actions
    Photo By Chetan Arvind Patil

    Smart Hardware For Data Generation And Acquisition

    Hardware for patients RMM will require many components and the most critical are sensors. Sensors play critical role by generating and acquiring data.

    Sensors are capable of capturing activities like change in temperature, movement, heart rate, sweating, and many others. If at source the data is corrupted then any decision taken at later stage will not be accurate. Thus, it is vital to ensure that the accuracy of the sensors is within the acceptable range. Off course, there are other units like DSP, SoC, and WiFi for connectivity, which are also equally important and these come by default in any smart hardware.

    When data is captured, the next stage is to transfer it securely.

    Smart Connectivity For Data Communication And Monitoring

    As soon as the data is generated (with OR without COVID-19 symptoms) at source using smart hardware, then it needs to be transferred for long term storage and analysis. For application under study here, Bluetooth is the most practical solution due to low impact on energy consumption.

    This requires that the smart hardware with sensors is connected and is setup with mobile or desktop application. Sensor will periodically transmit the data using wireless connectivity. However, since connectivity comes with some downtime, the smart hardware will also require enough memory to store data at source. Then as soon as the connectivity is established, data can be transferred. After acknowledgement the memory from smart hardware can be cleared for future data.

    Other smart connectivity solution like WiFi, 3G, 4G and in future 5G can also find use in RMM only if the monitoring smart hardware has direct source of supply. For applications like patient monitoring, will require efficient battery management due to small form factor and thus Bluetooth is preferred compared to other.

    As a next block after the data has been transferred, it becomes important to focus on secure storage.

    Smart Storage For Data Storage And Access

    As soon as the data is available and is stored at the next immediate location (in this case a smartphone), it needs to be transmitted to a server. Once, the data reaches server then physicians can analyze and take actions.

    The critical piece here (Patient related RMM) is that when one applies technology to patients, then HIPPA comes into action. Which basically means that the data related to patients should be kept private, secure and much not be hackable.

    In order to achieve data security, as a first step end-to-end encryption is required by default. It is equally important to make the storage location secure and another layer of monitoring to capture intrusion should be implemented.

    As a final step, analysis of the data is done.

    Smart Software For Data Analysis And Actions

    It is important to understand that physicians are not data scientists. For a data scientist it is easy to play with raw data and take actions. When it comes to commercial application like the case study of patient RMM, physicians are looking for key factors related to specific disease to take corrective actions. Hence, it is important to present results such that any physician can understand it clearly.

    In most of the cases when patient RMM is developed then it is done in collaboration with physicians to ensure that the data presented follows the known medical terminologies.

    Only few of the RMM solutions will make use of existing data analytics tool in the market, but majority of the others will develop there own tools as that allows Over The Top (OTT) features that may allow other possible revenue streams.

    Take Away

    COVID-19 Patient RMM was an example on how RMM needs to be built using four key functions. Same functions can be applied to:

    • Manufacturing to track operations
    • Logistics to capture where about of goods
    • Utilities to understand consumption every second
    • Motor Vehicles to capture health of the vehicle
    • and many others.

    Many of the RMM solutions can be developed without the Smart Hardware, but only when the data to be monitored doesn’t need to be generated and is readily available.

    It will be interesting to see how RMM thrives along with Remote Working.

    Photo By Chetan Arvind Patil

    PSA

    Shirley Ryan AbilityLab in Chicago has been working closely with patients to develop many RMM. It has many useful resources for those interested in learning about RMM at the intersection of academia and industry.

  • Work From Anywhere

    Work From Anywhere

    Photo by Avi Richards on Unsplash

    There is no denying that COVID-19 is testing businesses based on how prepared they were to enable employees to Work From Anywhere. One of the key factors that drives Work From Anywhere culture is the resources an employee gets that allows him/her to be as productive (in many cases more productive than working from the office space) and connected as one would be when working from an office.

    Sure, there are companies whose business type doesn’t allow Work From Anywhere. For example warehouse management, restaurants, grocery stores and many more. But the major test for these types of businesses going forward is to adopt a business model that is more geared towards remote management that minimizes human interaction (without eliminating human jobs) and without sacrificing profitability.

    Businesses that can allow employees to Work From Anywhere also need to provide the right tools. Those who work at the software and hardware domain already have access to many tools and must have also observed that 90-95% of the tools they use can also be accessed from anywhere.

    The post-COVID-19 world is going to be slightly different. It might just give free hand to employees as to whether:

    • They want to work a day shift
    • They want to work a night shift
    • They want to work any shift from anywhere

    If the answer is any shift from anywhere, then one also needs the right tools all the time. These tools are a combination of software, hardware, and connectivity. Software and hardware are provided to employees by default in by any company that encourages Work From Anywhere. Also, if one looks at the way of working in software and hardware domains then most of the tools are at the remote locations that can be easily accessed with the click of a button.

    Below is the list of a few things that I believe every (not just high-tech companies that can afford)
    business needs to provide their employees with:

    Hardware

    This is 101 if companies want their employees to Work From Anywhere. Without the right hardware with enough computing resources, it will be meaningless to expect employees to be productive. Given how affordable many of the smart devices are, this should not be a big issue for many companies. For many whose, companies by default provide laptops to work with might take it for granted by considering that same is applicable for other companies too. But given that providing hard assets to 1000+ employees also require a dedicated IT team to manage, it makes it more difficult for many companies to let everyone have such take home assets. This raises the need for affordable asset management. It is not that all employees should get laptops. If the work responsibility is different, then companies can move from laptops to pads to smartphones. It all boils down to what hardware resources are right for the job the employee is expected to do.

    Software

    Right hardware also needs the right software. If you are in hardware designing, you need the right software that is mainly living on the remote server. If you are in software development, you need the right IDE to work that and it may or may not need remote execution. If you are working in customer support, you need telecommunication tools. For doctors, they need patient management and diagnosis tools. For the restaurant business, it can be efficient delivery of goods.

    Connectivity

    Whether the resources the employee is accessing requires VPN or not, by default VPN should be a must and that also means need for robust internet connection. This enables secure connection and minimizes the risk of hacking. As of today, it seems many employees are paying out of the pocket of connecting the tools to start Work From Anywhere, but it seems like paid healthcare future employees may also demand Paid Connectivity as a requirement in their offers.

    For those who work in the tech industry all this seems like “we are already used to this”, but one thing many people don’t understand is when millions of people lose their job due to the pandemic, it also raises the question about how many of these millions of people can work remotely and still be an asset to the company.

    In the end it is all about right people working anywhere with the right tools.

    Anecdote:

    A few days ago, I had to get my account details with the internet provider updated. To do so, I called the customer support and a lady answered my call. 5 minutes into the call while she was in the middle of taking care of my request, I heard the background voice of a baby crying. The lady promptly apologized for it and I was quick to tell her that I understand.

    This made me think strongly: Has it always been that customer support employees were Working From Anywhere OR it is just COVID-19 that has made more and more people work remotely OR is it just that this particular employee signed up with the internet provider for remote assistance service due to lack of resources during COVID-19? Something to wonder about.

    It all sounds like a cliché, but this is how it’s going to be in post-COVID-19 world: Work From Anywhere.

  • Who Is Winning Facial Recognition Tech?

    Who Is Winning Facial Recognition Tech?

    Photo by Warren Wong on Unsplash

    The answer to above question is straight forward, it’s China. In this article, I want to summarize how China is doing by separating it into three categories: The Good, The Bad and The Ugly.

    The Good:

    China uses the facial recognition tech to provide citizen with services. For example, if you are running a marathon and need your pictures to be clicked, then you simply sign up for services that will facially recognize you and send all your digital copies at the end of marathon. This is very simple and at the same time very complex service where China scores. I have to say China scores instead of a specific tech company, as most of the big giants in China do have government backing, without which they can’t provide many services that requires digital tapping.

    Another example is easy access in and out of parking lot.

    The Bad:

    Social Credit System is reputation based system being developed in China to replace the Credit Reporting System to rate its citizens. Using this information, government can literally blacklist people from specific government services like driving license based on how you are driving!. This not only requires tapping into every aspect of citizen’s daily activity but also to bring together surveillance based data that usually will require facial recognition.

    This way China is able to bring two systems together to create very robust surveillance infrastructure. Such services are neither good nor ugly, but bad to those who aren’t going to be liability. This is exactly what even an episode of Black Mirror showed.

    The Ugly:

    The ugliest usage of facial tech in China is 24×7 surveillance. Whether you are a citizen or just a tourist in China, you are being watched 24×7, tracked and followed by cameras everywhere to ensure you aren’t a threat. Though it makes sense to do this in order to provide a safe environment, however the major issue with this is that privacy is no where to be found. Everything you do is being logged. Add all the digital traces in form of digital payments, internet activity etc, and you get a near perfect Total Information Awareness.

    On one hand China wants to provide services using facial tech and on other hand it also wants to tap into everyone’s daily activity? What do you think about this? I think India is also heading towards similar system.